Never lose another patient to a missed call.
AnswerWell answers every call to your clinic, day and night, books the appointment straight into your diary, and follows up every enquiry until it books. Installed for you, by a named human who answers for it.
Sixty seconds on the demo line explains this better than any website could.
Live in days. Not another project.
You forward your calls, we do everything else. Start with overflow and after hours cover, or hand over the entire front desk, the coverage is your choice and the price is the same. Either way, appointments land in your real diary automatically and every booking is confirmed by text.
We install it for you
Your treatments, your practitioners, your prices, your diary. We build it, test it with real calls, and tune it to how your clinic actually speaks. You approve everything before a single patient hears it.
Every call gets answered
Day, night, lunchtime rush, three calls at once. Bookings go into your diary with the right practitioner, confirmations land by text, messages reach you instantly, and anything clinical comes straight to your team.
You see the money
Every month you get the number that matters: calls answered, bookings made, and the revenue recovered, in pounds. If the report ever stops earning its keep, so do we.
A front desk that never sleeps, never queues, and never forgets to follow up.
Every call answered instantly. Even three at once, even at 2am.
Real bookings by practitioner. Checked against your actual diary.
Instant text back. Any caller who slips through gets a booking link within seconds.
Enquiries chased until they book. Polite follow ups that stop the moment someone says stop.
Reviews requested the compliant way. Your Google rating grows without crossing a single line.
A named human accountable. One phone call reaches the person who installed it. No portals, no tickets.
The invoice that justifies itself.
Most services tell you what they did. Yours tells you what it earned. Every month, one page: the calls that would have rung out, the bookings they became, and what those bookings are worth to your clinic. One recovered patient typically covers months of the fee on their own.
Your patients hear a calm voice and a kept promise. You hear nothing at all, which is rather the point.
Your first thirty days are free.
Not a trial with a card on file. Free. If it does not book you anything in a month, we shake hands and part friends, and you keep the report either way. The service costs £750 a month after that, no setup fee, no contract, cancel whenever you like.
Installed by a person, not a portal.
Every AnswerWell installation is built by our founder, tested against real calls before your patients ever hear it, and tuned until it sounds like it belongs to your clinic. And when you need us, you reach the person who installed it, which is rather the point of the whole thing.
James Stokes, Founder
Your phone is ringing right now.
Find out what answering every single call would be worth to your clinic.
Fair questions. Straight answers.
Will it sound like a robot to my patients?
Don't take our word for it, ring the demo line, it takes sixty seconds. Every clinic hears it before any patient does, and you approve everything the assistant can say before go live.
What happens if a caller asks a medical question?
The assistant never gives medical advice, full stop. Clinical questions become a booked consultation or a message to your team, anything urgent is signposted to 999 or 111 and flagged to you immediately, and you get a transcript of every call.
Does it actually book into my diary?
Yes, real bookings, not messages about bookings. It checks your actual calendar, offers real slots with the right practitioner, books the appointment there and then, and the patient's confirmation text arrives before they've put the phone down.
What do the text messages do?
Three jobs. Anyone whose call slips through gets an instant text back with a booking link. Every booking gets a confirmation text. And warm enquiries get polite follow ups until they book, which stop the moment someone replies STOP. That follow up is where most of the recovered revenue comes from.
Do I have to change my phone system?
No. You keep your number and your front desk. Most clinics simply forward calls when the desk is busy, closed, or after hours, so the only thing that changes is the calls that stop ringing out.
Could it be our full receptionist?
Yes. You choose the coverage: overflow only, evenings and weekends, or the entire front of house. Clinics with a great front desk use it as a safety net. Owner run clinics with no receptionist at all hand it everything and get a full time front desk for a fraction of a salary. Same service, same price, your call.
What about my receptionist?
Whatever coverage you choose, it never threatens your team. As overflow it catches the calls they physically can't get to, three at once at lunchtime, the 6pm enquiry, the Sunday browser, so your front desk stops being blamed for the ones that got away.
What does it cost?
Your first thirty days are free with no card on file. After that it is £750 a month per location, no setup fee, no contract, cancel monthly. The monthly report shows you what it recovered, so the fee justifies itself or you leave.
Is it compliant?
Every call opens with a recording notice, every text carries a STOP opt out, caller data is handled under a written agreement with retention limits, and we complete a data protection impact assessment with every clinic before go live, yours to keep and show an inspector.
Tell us when. We do the ringing.
Leave your details and the best time to catch you, and you will hear from us the same working day. No obligation, no pressure, just a conversation about what your phone is costing you.
Prefer to write? hello@answerwell.co.uk