Privacy Policy

Last updated 4 July 2026

Who we are

AnswerWell provides a call answering and appointment booking service for UK clinics. This policy explains what information we handle, why, and what your rights are. You can reach us any time at hello@answerwell.co.uk.

What we collect on this website

If you use the callback form, you send us your name, your clinic name, your phone number, and the time you would like to be called. We use those details to ring you back and for nothing else. This website sets no advertising cookies and runs no advertising trackers.

When we answer calls for a clinic

When a clinic uses AnswerWell, we answer calls on that clinic's behalf. In legal terms the clinic is the data controller and AnswerWell is a data processor acting on its instructions. On those calls:

• Every call opens with a clear notice that the caller is speaking to the clinic's assistant and that the call is recorded.
• Recordings and transcripts are kept for up to six months to check quality and resolve queries, then deleted.
• Booking details, such as a name, phone number, and appointment time, are passed to the clinic so the appointment can be honoured.
• Text messages are only sent to people who have called or enquired, every message says who it is from, and every message can be stopped by replying STOP.
• Anything medical a caller mentions is passed to the clinic's team as a message and used for nothing else. The assistant never gives medical advice.

What we never do

We never sell your information, never share it with advertisers, and never use call recordings for anything beyond running and improving the service for the clinic you called.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@answerwell.co.ukand we will respond promptly. If you called a clinic we answer for, we may pass your request to that clinic, since the information is theirs to control. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes

If this policy changes, the new version appears on this page with a new date at the top.